Part Time IT Technician

Position Description

Assist with the maintenance of shared technical resources of the museum including telephones, computers, office & audio-visual equipment. Responsible for resolving end-user issues and ensuring a high standard of service delivery.

Responsibilities

· Monitor departmental work order system. Response to level one help desk inquires and escalate work orders to appropriate IT staff.

· Provide staff training for OneDrive, SharePoint, phone usage including documentation, group and one-on-one training sessions.

· Organize e-cycle, including sanitizing hard drives before disposal.

· Maintain inventories.

· Build and set up workstations and laptops, ensuring that devices are configured according to company standards.

· Assist with ongoing projects as needed and time permits.

· Assist setup and monitoring a/v equipment as needed for events and meetings. Including some Thursday nights and weekends.

· Reset passwords and unlock user accounts

· Install standard company software and apply updates

· Diagnose and resolve hardware issues (I often need to replace parts in our NUC and laptop computers such as RAM, SSDs, worn out fans, etc)

· Maintain detailed records of support requests and resolutions in our ticketing system

· Provide basic software support for apple devices (iPad, Mac)

· Troubleshoot and resolve printer related issues, ensuring minimal disruption to user productivity.

· Diagnose and troubleshoot technical issues across various platforms, providing effective solutions to restore functionality.

Skills and Requirements

· Customer-oriented focus, self-motivated and ability to work independently and with a team.

· Knowledge of Windows, O365 apps, SharePoint, OneDrive.

· Strong written and verbal communication skills, with the ability to clearly explain technical issues to non-technical users and document issues accurately in ticketing systems.

· Must be reliable, flexible, and able to follow instructions and exercise good judgment.

· Must be available to support audio visual needs for after-hours and weekend events.

Key Characteristics/Traits

· Customer service focus, self-motivated and ability to work independently and with a team.

· Must be reliable, flexible, and able to follow instructions and exercise good judgment.

· Positive attitude, with the ability to remain calm and professional under pressure, ensuring a pleasant experience for users even in challenging situations.

· Exceptional problem solving skills, with the ability to quickly diagnose issues and develop effective solutions to resolve technical challenges efficiently.

Qualifications/Education[

· Some college preferred

· One year experience use O365 apps, SharePoint

· One year experience troubleshooting Mac and PC operating systems and basic hardware/software issues.

Other Job Requirements

· Must pass post-offer drug screen and background screen.

· Smart Phone required.

· Physical ability to stand, walk, or sit for extended periods of time.

· Must be comfortable with periodically lifting 25 pounds.