Help Desk Support Specialist

Posted: 03/14/2021

What will you be doing?

Complete incoming IT Support requests

You will complete incoming IT Support requests including check requests, new user provisioning, printer/copier issues, end user trouble tickets, telecom troubleshooting, etc.

Assess and respond to IT issues

You will assess and respond to IT issues quickly and effectively and escalate when necessary.

Maintain the ticketing system database

You will maintain the ticketing system database by assigning requests and marking as complete.

 

WORK HOURS
Regular office hours are 8:00 am to 5:00 pm, Monday through Friday. This position may require flexibility to work at various locations as well as various hours and occasional weekends, as events and meetings warrant.

COMPENSATION & BENEFITS
Catholic Charities Fort Worth offers a variety of benefits to our staff including medical, dental, vision, and life insurance. Our staff members can participate in a retirement plan with a generous dollar for dollar, up to 6% match. A progressive paid leave plan allows you to earn more time off the longer you are employed and we provide paid time off for 15 designated holidays. Up to 3 weeks of paid maternity/paternity leave if eligible, in addition to our PTO plan. We also offer a friendly, supportive environment. This is a full-time  position with an hourly range of $16.00-$17.00 based on skills and experience. 

 

TO APPLY
For consideration, all applicants must apply and submit their resume and cover letter through the employment page on our website: www.catholiccharitiesfortworth.org. Click on “Join Our Team!” to visit our career page. Select the job posting and click the "Apply now" button at the top right of the posting. Please complete all fields with relevant information requested.

 

Applicants must also complete a work traits survey via this linkResumes received without being accompanied by a completed survey will not be considered. Due to the volume of responses, only qualified parties will be contacted. No phone calls, please. Catholic Charities Fort Worth is an equal opportunity employer.

Please note: Both the application site and work traits survey site require the creation of a user name and password. These are separate sites.

ABOUT US
At Catholic Charities Fort Worth, it is our mission to provide service to those in need, to advocate compassion and justice in the structures of society, and to call all people of good will to do the same. We have been entrusted with a 110-year legacy of doing good and we have set forth a bold goal of ending poverty in our community.  Become part of this amazing history and mission by joining an innovative group of dedicated professionals who are helping those in need in our community find new hope.

Catholic Charities Fort Worth is an equal opportunity employer. We are committed to recruiting, developing, and retaining a diverse workforce. All employment decisions are based on agency needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, or other applicable legally protected characteristics. 

For more information on Catholic Charities Fort Worth, you can visit our website at: http://www.catholiccharitiesfortworth.org